ROB-ROY TOY MAKERS
ROB-ROY TOY MAKERS
ROB-ROY TOY MAKERS
As England's Oldest & Largest Wooden Toy Shop we try to make your shopping experience with us as easy and safe as possible.
Our aim is to comply fully with regulations within the consumer protection laws.
PLEASE NOTE THE FOLLOWING TERMS & CONDITIONS
1) The goods seen on our web site are described as well as possible. All sizes are approximate and colours may vary. We reserve the right to alter fonts/colours/positioning of names etc. Mistakes can happen and we will inform you a.s.a.p. of any changes to price, sizes etc.
2) Some larger toys may be 'flat packed' for postage reasons.
3) All toys are recommend for ages 3 years + unless otherwise stated. Natural finished wood has imperfections and knots, these may be filled.
4) We try to dispatch all orders in two days by 3-5 working day carrier (subject to stock of the item). Personalised items may take longer. When goods leave our door they are in the hands of the carrier and we cannot be held responsible for disputes regarding delivery and delivery times etc.
5) All goods are covered by a 7 day returns policy, if you are not satisfied they must be returned in their original packaging and condition and shipped at the consumers expense. You will be refunded the original cost of the goods in full. This does not affect your rights if the product is faulty or miss described.
6) We will replace any damaged goods (or part of). You may be asked to return the damaged part or whole item.
7) PERSONALISED ITEMS are not covered by section 5 or section 6 above and can only be returned if damaged and after initial consultation with Rob-Roy Wooden Toys in case we can resolve the matter amicably.
8) All prices on this web site include POSTAGE and packing to most of the U.K. with some exceptions and the relevant rate of V.A.T. WE DO NOT SHIP ABROAD
9) After placing a order with us we will e mail you to acknowledge the order and contact you if any item is out of stock.
10) As a consumer you are entering a legally binding contract and are covered by U.K. law.
11) Your data is only kept by us for a few days until your goods arrive then the records are destroyed. We will pass your e mail address to our carriers so they can contact you with information of the delivery of your goods.
12) We take no responsibility for third parties i.e. carriers,Paypal etc.
13 ) When a parcel leaves our door it is out of our hands.
14) Customers must be available for deliveries, and we cannot be held responsible for lost parcels.
15 ) All refunds will be made via Paypal, unless placed by telephone.
16) Both of our web sites are covered by these terms and conditions :
www.personalisedtoys.co.uk and www.robroy-woodentoys.co.uk
NONE OF THE ABOVE AFFECT YOUR STATUARY RIGHTS
We hope you enjoy your shopping experience with us in the knowledge that we care about
YOU AND YOUR CHILDREN
Thank you, Robin Smith.
Terms & conditions may be changed or up dated at any time.
Now for the good bit !
CLICK ONE OF THESE FOR TOYS :
Shop telephone number :
0759 504 9548
or 0115 9733 943